Billing and cancellation

The trialCopy Anchor Link

• 10 days, on your first WhatsApp account.
• During the trial: 100 messages and 3 communities at most.
• A card is required at checkout. Nothing is charged during the trial.
• Billing starts automatically after 10 days unless you cancel before.
• On the billing page, two buttons sit side by side. Start subscription now ends the trial right away: the card on file is charged for the first period and you have no card to enter again. Cancel trial, 0 €: nothing will be charged and access stays open until the end of the trial. You can undo the cancellation with Resume trial until then.
• The billing page shows the end of the trial and the date of the first charge.
• A second WhatsApp account added later has no trial: it is billed from the start.

PlansCopy Anchor Link

VAT is added at checkout according to your country. Every feature is included in both plans, with no per-message fee and no limit on events or communities. One subscription covers one connected WhatsApp number.

InvoicesCopy Anchor Link

Invoices are listed on the billing page, with a download per invoice or for a whole period. Billing details (company name, address, VAT number) can be edited there too.

CancelCopy Anchor Link

Open Billing, Manage subscription, then cancel. The subscription stops at the end of the period already paid. The status of the account becomes canceled, and you can pick a plan again later from the same page.

When a payment failsCopy Anchor Link

1. Groupilot shows a notification and a banner on the billing page: payment required to reactivate the account.
2. Scheduled messages are held, not cancelled. Nothing goes out while the subscription is past due. Communities are not created either.
3. Choose Pay now to settle the open invoice, or Update payment method then pay.
4. Once paid, sends resume. Messages whose time passed while the account was blocked are cancelled, never sent late.

SupportCopy Anchor Link

Write to contact@groupilot.com. Include the email of your account and, for a message problem, the name of the event and the date of the occurrence.

It does not workCopy Anchor Link