One-off messages and planned sends
Add a message to one occurrence, edit or cancel a planned send, retry a failed one, and read the statuses.
At the end of this page you can act on any single send of an occurrence without touching the sequence.
The Messages tab
Each event has a Messages tab listing every send, past and future, with filters: to come, sent, errors. Each line shows the date, the type, a preview and the status.
| Status | Meaning |
|---|---|
| Scheduled | Waiting for its time |
| Billing paused | Held because the subscription is past due. Nothing is cancelled: fix the payment and the future ones go out |
| Sent | Delivered to every community of the occurrence |
| Partial | Sent to some communities, failed on others |
| Failed | Not sent, with the reason |
| Overdue | Its time passed more than 5 minutes ago and it was not picked up, usually because the number was disconnected or the subscription inactive |
| Canceled | Cancelled by you, by a resync, or because the occurrence was cancelled |
| To verify | WhatsApp did not confirm the send. Groupilot never resends it on its own: check the group yourself |
See whether your messages are read
A few hours after a send, the Messages tab shows its read rate: the share of members who opened it, measured from WhatsApp read receipts, community by community. It is a floor, since members who turned receipts off count as delivered but not read. Use it to compare the messages of one occurrence with each other, and to see which timing gets opened. Developers get the same figures per community through the API: Read statistics.
Send a one-off message
Open the occurrence
In the Messages tab, choose New message and pick the occurrence. The occurrence must be in the future and not already live.
Write it
Text, image, video, voice note or poll. Give it a label so you recognise it in the list. Date variables work here too.
Pick the time
At least one minute in the future. Save: the message appears in the list with the others.
Edit a planned send
Choose a scheduled sequence message, Edit. You can change the text and the media, not the time, and not a poll. The edit is kept even if you resync the sequence later. One-off messages cannot be edited: cancel and create a new one.
Cancel a send
Choose Cancel on a scheduled send. It stays in the list as canceled. A send whose time has come can no longer be cancelled.
Retry a failed send
On a failed, partial or overdue send, choose Retry. Groupilot only resends to the communities where the send failed for sure. Communities where the result is uncertain are left alone, to avoid duplicates. While Groupilot is waiting before an automatic retry, Send now skips the wait.
Automatic retries: up to 5, after about 1, 3, 10, 25 and 60 minutes.
Example
The Sunday live is moved from 20:00 to 20:30 for one week only. Marie keeps the sequence as it is, cancels the J0 19:55 send of that occurrence, and creates a one-off text at 20:25: "We start in 5 minutes, here is the link".